908-685-0382           info@ultimatexscaperooms.com

FAQ

What is an Escape Room?

An Escape Room is an interactive live-action game set in an immersive themed environment. Groups of 2 to 8 people (family, friends or office colleagues) enter a themed room and then must work together to uncover hidden objects, solve puzzles, and decipher codes to complete a mission in order to escape before time runs out! 

Can you tell me more about Ultimate Xscape Rooms?

Absolutely! Ultimate Xscape Rooms is an independent locally owned & operated entertainment venue. We offer immersive custom-built escape room and mystery whodunit games where YOU take the lead in your own adventure! We’re a bit different from the large regional and national escape room companies in 2 significant ways: first, we custom design and build our escape rooms which means our games are unique and one-of-a-kind! and, secondly, our Game Host team places the highest priority on delivering an awesome game experience for Guests – no matter if you’re seasoned game enthusiasts or first-timers!

We are incredibly honored to be the recipient of the coveted 2023 TRAVELERS’ CHOICE Award from Tripadvisor. We could not have achieved this distinction without all our amazing guests – we truly appreciate you visiting us and sharing your comments and feedback!

A little more about us…we’re a husband-and-wife nerdy 🤓 duo who live here in Somerset County, NJ. It’s probably no surprise that we’re big fans of (you guessed it!) escape rooms as well as whodunit mysteries, board games and puzzles of all kinds. We’re seriously addicted to Wordle and *may* have a problem. Beyond that, we’re also lifelong fans of the sci-fi and fantasy genres – books, films, TV series – you name it!

When conceptualizing and building our rooms, we get to put our respective backgrounds to use: electrical engineering and immersive entertainment (Disney Parks & Resorts). We’re passionate about creating unique, engaging storylines and environments for our Guests to experience in person.

How can I book an escape game or mystery game?

It’s easy to book your escape room or mystery room experience! Simply click on the BOOK NOW button to view availability of our weekend games (Friday 5pm through Sunday) and book your escape room experience up to 2 months in advance! Payment with Visa, Master Card, American Express, Discover or PayPal can be made on our secure encrypted reservation system. (We do not accept cash or checks.) Booking in advance is highly recommended to secure your first choice of room theme, date and game time slot. Walk-in groups will be accommodated based on availability.

Please reach out to our team at 908-685-0382 if you need assistance with the booking process or have specific questions not found on our FAQ page.

How can I add more people to my booked game?

Because all our rooms are private, when you book the room online it will close out and show as “full” but you can add more people at the door when you arrive (up to a maximum of 8 people).

Groups of 9-16 people can reserve two escape rooms that are 30 minutes apart in start time as shown on our online reservation calendar. We have a set schedule on weekends (Friday through Sunday) and are unable to accommodate custom start times. For example, you could book Edison’s Laboratory at 12:30pm and Dragon Castle at 1:00pm. Your entire group would arrive at 12:15pm, have an orientation, and then split into two teams to play the two rooms at approximately the same time.

Groups of 17+ people, please reach out to our team via email, text or phone to discuss further scheduling options.

Will anyone else be playing with us?

All our rooms are private experiences. Your group (you and the people you come with) will have the room exclusively to yourselves for the duration of your game. Please note that because our rooms are private, when you book the game online, it will close out and show as “full” but you can add more people at the door when you arrive (up to the room maximum indicated).

What is the minimum age to play?

ESCAPE ROOMS: Dragon Castle – minimum age to enter is 10 years old / Edison’s Secret Laboratory – minimum age to enter is 12 years old

Due to safety reasons and game difficulty levels, younger children (including infants and toddlers) are not permitted inside our escape rooms. 

MYSTERY WHODUNIT ROOM (The Mysterious Case of Dr. Mortis) – minimum age to enter is 6 years old, but best suited for ages 8 & up

ALL ROOMS: Children age 14 and under must be accompanied by a participating adult or adult chaperone (18+) inside the room. 

How can I book a children’s birthday celebration at your venue?

IF YOU ARE INTERESTED IN BOOKING AN ESCAPE ROOM GAME FOR A CHILDREN’S BIRTHDAY CELEBRATION, PLEASE NOTE THE FOLLOWING: 

  • There is a minimum age requirement for children’s birthday groups: All attendees (including siblings) must be at least 12 years of age at the time of the event.
  • Children under the age of 15 must be accompanied by a participating adult (18+) inside the escape room.
  • Your group will enjoy a private escape room experience and have a dedicated Game Host who will closely follow your progress remotely from the Control Room and provide assistance in the form of Hints, when requested.
  • If you do not have a confirmed guest headcount yet, you can still secure your preferred date, room theme and game start time by booking now for the base private room cost of $140 (+ tax) which includes up to 4 participants. Additional guests can be added at a cost of $35 per person (+ tax) up to the room maximum of 8 people. Our games can be booked as far out as 2 months in advance. You can conveniently book your escape room experience via our secure (encrypted) online reservation system (showing real-time availability). Simply visit the BOOK NOW page by clicking on the button or using the navigation menu.
  • If you know that there will be more than 8 attendees (but less than 17 total), we recommend booking a second escape room within the closest start time (as we have a set schedule on weekends). For example, you could book Edison’s Laboratory at 12:30pm and Dragon Castle at 1:00pm. Your group would split into two teams and would begin their respective games within ~15 minutes of each other.
  • We do not offer a party room or area for serving food and drinks because we are centrally located in Downtown Somerville just steps away from an incredible variety of dining options including casual and fine dining, pizzerias, and artisan sweet shops! Thanks to our convenient location, it is very easy to combine your escape room visit with a celebratory meal or an amazing dessert! We are always happy to help you find the perfect dining spot in town for your celebration – simply email us your party size and food/cuisine preferences and we’ll get back to you with our specific recommendations!

How can I schedule a corporate team building event?

We host team building events for corporations, local businesses and non-profit groups by advance reservation (preferably a minimum of 7 days prior to your event). If you are interested in scheduling a team building event or would like more information, please reach out to Kimberly, our General Manager, at 908-685-0382.
Our custom-built escape rooms offer a unique challenge for your team and encourage cooperation, communication and collaboration among colleagues, helping to establish or solidify work relationships. Since Ultimate Xscape Rooms opened in 2019, we have hosted in-person team events for many corporations and organizations including Johnson & Johnson, Sanofi, Merck, Ethicon, Ortho, Insmed, Bausch Health, Huber+Suhner Astrolabs, Verizon, PVH, Rutgers University, Raritan Valley Community College, Somerset County Business Partnership, Somerville Police Department, and Heritage Trail Association (among many others). 

Do I need a reservation?

We highly recommend booking online in advance via our secure reservation system. Booking ahead guarantees your private game experience and locks in your preferred game, date and time slot. We are happy to accommodate walk-in groups based on availability, but cannot guarantee that any of our rooms will be available. 

Corporate team building events can be scheduled by reaching out to Kimberly, our General Manager, at 908-685-0382.

How much does it cost?

ESCAPE ROOMS – Dragon Castle & Edison’s Secret Laboratory: The price is $35 per person. All our rooms are private experiences. Maximum of 8 people. Best suited for ages 12 and up. Minimum age to enter is 10 years old. Children 9 and under will not be admitted due to safety reasons and game difficulty levels.

MYSTERY WHODUNIT ROOM – The Mysterious Case of Dr. Mortis: The price is $15 per person. All our rooms are private experiences. Maximum of 8 people. Best suited for ages 8 and up. Minimum age to enter is 6 years old. Due to the nature of this experience, children 5 and under will not be admitted.

CORPORATE TEAM BUILDING EVENTS: Please reach out to Kimberly, our General Manager, at 908-685-0382 for more information or to schedule your event.

What is your Cancellation Policy?

Reservations are transferable to family or friends. You can also make player substitutions when necessary.
If anyone in your booked group can no longer attend as scheduled, you may substitute another person in their place. Please note that the maximum number of participants per room (8 people) and specific age minimums still apply when substituting participants. 

UXR Rescheduling/Cancellation Policy: Regular Weekend Games (Friday through Sunday)
Games may be rescheduled or cancelled 24 hours or more prior to the game start time. Your game can be rescheduled for any available date and time. Within 24 hours, regular booked games cannot be rescheduled or cancelled – no refunds or credit can be issued. Please also note that no refunds or credit will be issued for any booked individuals who arrive late or are no-shows.

UXR Rescheduling/Cancellation Policy: Corporate Team Building Events (weekdays)
As we dedicate our staff and make our venue available exclusively for your group, team building events can only be cancelled or rescheduled with a minimum of 48 hours’ notice. Refunds or credit cannot be issued for requests to reschedule or cancel received with less than 48 hours’ notice. Please also note that no refunds or credit will be issued for any booked individuals who arrive late or are no-shows.

What happens if I show up late for my booked game?

UXR Late Policy: Similar to a movie, concert or live theater show, your booked game experience begins at the scheduled time. We extend a 5-minute grace period after which the game clock will start. If you arrive late, we will try our best to accommodate your group, but cannot guarantee that you will have more than the time remaining in the room.
No refunds or credit will be issued for late arrivals, missed games or any booked individuals who are no-shows. We strongly recommend allowing ample time for traffic and parking especially on weekends. Please visit the DIRECTIONS/PARKING/CONTACT US page of this website for an interactive map of downtown Somerville showing the nearest parking to our venue.

Will we actually be *locked* inside a room?!

Nope. You won’t need to find a key or get a code to unlock the door. Instead, your team will be challenged to complete a specific mission or quest in order to “escape” the room. You can exit the room if necessary, but hopefully you’ll be so focused on the game that the very notion of leaving prematurely won’t even cross your mind!

Where can I park?

Please visit the Directions/Parking/Contact Us page of this website to view an interactive Parking Map of the Downtown Somerville district.
There are several municipal parking lots located within the downtown core district:
    • All municipal lots have multi-space pay stations that accept coins, bills or credit cards
    • The credit card minimum is 1 hour
    • Pay for your entire visit before leaving the lot
    • Rates: $.50/hr in Lot 7, $.75/hr in Lots 1, 2, and 6, and $1.00/hr in Lot 4
    • All lots are enforced Monday to Saturday from 9:00am to 8:00pm, with the exception of Lot 7, which is free on Saturdays

There is also on-street metered parking located along Main Street and a few side streets:

    • All meters accept coins or credit card
    • The credit card minimum is 1 hour
    • All meters offer a maximum stay of 3 hours
    • Rate: $1.00 per hour
    • Availability can be very limited, particularly on Friday and Saturday evenings

There are four designated handicapped parking spots across the street from our building. Please be sure you have the proper license plate or a valid (unexpired) hang tag if parking in one of these spots. 

Is your venue handicapped accessible?

Absolutely! We take great pride in ensuring that our venue is inclusive and accessible to guests who use canes, walkers, manual and electric wheelchairs or other assistive devices. Please note, however, that larger motorized scooters (ECVs) cannot be accommodated. We have a private elevator that runs between our street-level lobby entrance and our second floor where our reception area and escape rooms are located. Our restrooms are ADA-compliant and fully handicapped accessible. There are four designated handicapped parking spots across the street from our building.

Do you offer hints if we get stuck?

Yes, absolutely! Your Game Host can provide your team with up to three Hints during your escape game. All you need to do is ask! (Our team has been known to give a bonus hint if you’re celebrating a special occasion!)

Can I take photos or video inside the room?

Nope, sorry! Photos and videos (including live-streaming) are strictly prohibited inside our rooms. After your private experience, your Game Host will take complimentary team photos of your group at the dedicated Photo Wall in our reception area. We have a variety of themed signs and props you can use to enhance your photo keepsake.

Can you recommend a place for lunch or dinner (or just drinks or coffee & dessert)?

Absolutely! The Downtown Somerville district boasts an amazing variety of both casual and fine dining establishments – thanks to our venue’s central location, all are conveniently located within a short walking distance! We are locals and love to make recommendations for the best places for YOUR group (preferred cuisine, atmosphere, dietary preferences/restrictions).

 

Can I play if I’ve had a few drinks?

We definitely recommend that you enjoy any adult beverages AFTER your game! Our Escape and Mystery games require you to engage your cognitive skills and to remain alert and focused. To maintain a safe and enjoyable environment for all our Guests, anyone arriving under the influence of alcohol or drugs will be denied admission (at the sole discretion of the management).
All Guests must follow the rules for their own safety as well as the safety of our other Guests and our Staff members. Guests who fail to follow the rules and/or behave in an inappropriate or irresponsible manner (including rowdy, destructive or unsafe behavior) will be removed from the room and no refunds or credits will be issued.

Will you donate to our fundraising event?

As an independent, locally owned small business, we have limited resources and therefore we prioritize donations to non-profit organizations serving the local area (Somerville, Bridgewater and Raritan) and those operating within the greater Somerset and Hunterdon County areas. Donations for fundraising events (Tricky Trays, auctions, etc.) will be in the form of a UXR Gift Certificate. We regret that, due to the serious effects of the COVID pandemic on our business, we are not in a position to purchase ad space or event sponsorships.

All email or mail requests for UXR Gift Certificate donations must include the following information to be considered: the soliciting organization’s official name and full mailing address, Tax ID#, type of fundraising event (date and description), and contact person’s name and email address. Please understand that as a small business we do not have the extra staff or time to fill out donation forms.

CONTACT

1 West Main Street
2nd Floor
Somerville, NJ 08876
info@ultimatexscaperooms.com

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